Server log files
For technical reasons the following details will be sent to us or our web space provider from your browser. (Browser including version, operating system, website with the link to our site, pages visited, date and time of access and IP address)
These anonymous data are stored separately from personal data and cannot be traced back to a specific person. They will be used to generate statistical evaluations.
You have the option of subscribing to our newsletter via the website. To do so, you will need to give us your e-mail address and a statement that you agree to receive this newsletter. We use this newsletter to provide you with regular updates about our latest offers. We apply a double opt-in procedure to check whether you have really subscribed to the newsletter. Upon subscription, our system stores the IP address and date of the subscription, so that we can meet our duty of information in the event of abuse. All collected data will be used exclusively for sending the newsletter. The form of address, name and language have the purpose of personalising and localising our newsletter. You can unsubscribe from the newsletter at any time via the relevant link in each issue or by sending us an e-mail. We will then immediately delete any of your data associated with the sending of our newsletter.
For the facilitation and realisation of guest booking; the successful execution of the guest’s stay; to coordinate the hotel stay according to the wishes and interests of the guest; to ensure the provision of future hotel services which correspond with the interests of the guest; for marketing purposes as pertaining to hotel performance and the improvement of this performance.
To contracted service providers who supply cloud-based software and data handling solutions to the hotel. These providers operate with the sole purpose of processing and analysing guest data for the aforementioned purposes.
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Cookies are used for this purpose, making it possible to analyse the way in which users use our website. The resulting data are sent to a Google Analytics server in the USA and are stored there. You can prevent this by setting your browser so that no cookies are stored. We have concluded a contract data processing agreement with this service provider. We use Google Analytics with the IP anonymisation function, which truncates and anonymises your IP address. Our relationship with this web analysis company is based on an adequacy decision by the European Commission, known as a Privacy Shield in the case of Google. Data processing is carried out as stipulated by the Austrian Telecommunications Act (TKG), Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1f) (legitimate interests). The matter that concerns us with regard to the GDPR (legitimate interests) is the improvement of our website and its contents. User data are stored for a period of 26 months. If you wish to opt out of Google Analytics, Google provides a Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout?hl=en
Our website uses the remarketing functions of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Our website uses several plug-ins provided by Facebook – Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You will recognise such a plug-in by the blue “F” for Facebook or the word “Facebook” displayed on it. When you visit our website, this plug-in establishes a connection to Facebook servers and sends data. The information you view is sent by the servers directly to your browser and is displayed there, while the information about your visit to our website is also sent to Facebook. When you are logged onto Facebook, the information that is sent in this way can be directly matched up with your account. Whenever you interact with a plug-in function – e.g. when you click the “Like” button – your browser sends this information directly to Facebook, where it is then stored. Subsequent further processing of this information is within Facebook’s responsibility, and you will find the relevant terms and setting options in the Facebook data privacy statement. If you want to prevent your personal data from being transmitted to Facebook, make sure you log out of Facebook before visiting our website.
Data saved when booking online
Please note that in order to conduct an online booking and so that we can then manage the contract within the online booking system, we store the visitor’s cookies and IP data as well as the data of the relevant connection owner provided when booking online.
In addition, we store all the booking data required for contract management. The data you have provided are necessary for contractual performance and/or for the implementation of pre-contractual activities. Unless we have these data, we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the relevant channel manager, hotel programme and/or the transmission of credit card details to the processing bank or payment service to collect payment for the online booking, and also with the exception of our accountants for the fulfilment of our tax obligations.
If the online booking is cancelled without being concluded, the data we have stored will be erased. If an online booking is carried out successfully, all the data arising from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years).
Data processing is carried out on the basis of the Austrian Telecommunications Act (TKG), Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1b) (processing necessary for the performance of a contract).
Our website uses certain fonts from the Google Fonts Service, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We need this service in order to display the font we have used. The font is called up from the Google server and then loaded into the browser cache. When downloading the font, your IP address and details of the website you visit are sent to Google. Click here for further details. Google Fonts: https://developers.google.com/fonts/faq
Our website uses the functions of the video portal YouTube, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Whenever a webpage with a YouTube video is accessed, a link to the YouTube (Google) servers is created. The minimum data sent to Google is your IP address. To prevent personal data from being sent to Google, you will need to log out of your Google account before visiting our website. Further details can be found in the YouTube Privacy Guidelines: https://www.youtube.com/t/privacy_guidelines
Privacy statement for the use of Google +1
Collection and dissemination of information:
The Google +1 button lets you publish information worldwide. The Google +1 button gives you and other users personalised content from Google and their partners. Google stores both the information that you gave +1 for content and information about the page that you viewed on clicking +1. Your +1 button can be viewed with your profile name and photo in Google services such as search results or in your Google profile, or elsewhere on websites and Internet advertisements.
Google collects information about your +1 activities to improve Google services for you and others. To use the Google +1 button you require a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used for all Google services. In some cases, the name may replace another name used for sharing content through your Google account. The identity of your Google profile can be displayed to users who know your e-mail address or are in possession of other information that can identify you.
How the information is used:
Privacy statement for the use of Twitter
Twitter functions are integrated into our web pages. These functions are offered by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. By using Twitter and the Retweet feature, websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter.
You can change your privacy settings on Twitter in the account settings at twitter.com/account/settings
Other third-party tools
Our website uses functions, widgets and plug-ins from the following third-party providers:
– TripAdvisor (review widget): TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA
– HolidayCheck (review widget): HolidayCheck AG, Bahnweg 8, 8598 Bottighofen, Switzerland
– Forecast.io (weather forecasts): The Dark Sky Company, LLC., Cambridge, MA, USA
– Webcams: feratel media technologies AG, Maria-Theresien-Strasse 8, 6020 Innsbruck, Austria
– flickr: Verizon Privacy Office, DC 20005
Information on Online Dispute Resolution
The EU Commission offers the option of online dispute resolution via a platform it runs (the so-called ODR Platform). The ODR platform can be used for out-of-court settlement of disputes over online purchase contracts and service contracts. The platform is available via the following external link: http://ec.europa.eu/consumers/odr/.
Contact for data privacy issues:
marketing deluxe GmbH
Tannenberggasse 2 / G1, 6130 Schwaz, Tyrol, Austria
Telephone: +43 5242 61115